WORLDWIDE SHIPPING

Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

We do not sell, rent or trade your individual personal information to third parties.  We may share, sell or rent aggregated data with third parties for analysis and research purposes only. This data does not contain name, address or other personally identifiable information (e.g., xx% of our visitors live in New York) to third parties.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@shortcutstickers.com or mailing us at:

Shortcut Stickers
PO BOX 1776
New York, NY 10025

 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

  • _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
  • _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
  • _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
  • cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
  • _secure_session_id, unique token, sessional
  • storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact sales@shortcutstickers.com or by mail at:

Shortcut Stickers
PO BOX 1776
New York, NY 10025

Shipping and Returns

SHIPPING

Shipping Costs

All orders ship via Royal Mail or Hermes from the U.K. and include tracking. The total cost of shipping will depend upon the order quantity and shipping destination but most orders are a flat rate. Any tracking information will be provided via email at time of shipment.

Please see below for general shipping rates:

U.K.
  • Flat Rate: $4.99
Europe
  • Flat Rate: $8.99
U.S. & Rest of the World
  • Flat Rate: $9.99

Order Status and Confirmation

You will receive an email confirmation once your order is shipped. The email will include all information related to your order. If you do not receive an email confirmation within 2 business days, please contact us and we will try to respond to your request right away.

Orders typically ship within two business days from the U.K. Please allow 2-10 business days for in-stock items to arrive. International delivery times vary depending upon location.

 

Order Processing Days & Times

All orders are shipped Monday through Friday, between 9:00 a.m. and 5:00 p.m. Orders placed after 5:00 p.m., Friday, will be shipped the following Monday.

We do not currently deliver on weekends or holidays. Orders can be submitted via our website on these days, but will not be processed until the following business day.

If you require a faster shipping option, or any other request, please contact us and we will do our best to accommodate.

 

RETURNS

Return Policy

Our Return Policy lasts 30 days. We will accept returns for merchandise within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@shortcutstickers.com and send your item to:

Shortcut Stickers
PO BOX 1776
New York, NY 10025

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Gift Card Returns

Our gift cards do not expire and can only be returned by the original purchasing party within 30 days. Past the first 30 days from purchase we unfortunately can't offer a refund or exchange. We will only issue a refund if the full balance of the gift card is still available.

If you received a gift card from a friend or colleague, sorry but we can't issue a refund to you. But hopefully you will find something you like from our store! If not, you can always re-gift it (we won't tell, promise).

 

Return Shipping

To return your product, you should mail your product to:

Shortcut Stickers
PO BOX 1776
New York, NY 10025

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.